I agree with DR, worst customer service. see there response for DR comments after almost 8 months.

I was held up with similar situation with this guy, Once I paid for the ticket, its really tough to get hold of them for any follow up request. So please be careful dealing with them

Response from Riya Travel to above complaint. The complain by DR was a while back.

I am responding to the negative review written by DR, we are very sensitive about our customer service. we take all complaints very seriously and turn them into compliments. I will appreciate if DR can contact me via info.usa@riyagroup.travel I promise to take instant action to investigate His/Her complaint and issues. Thank you for continuing to use Riya your 24/7 travel company
1877 NOW RIYA (669 7492) or log onto www.riya.travel

Very poor customer service. They are after you till you pay for the ticket. As soon as payment is done they disappear and do not reply to emails or calls. My flight is next week and they have not mailed my tickets yet. Very poor service ---- stay away. very pushy agents who call you ten times a day but when you are finished paying no one even returns your calls. Horrible customer service and rude inexperienced staff. do not recommend to anyone